Problems connecting Nifty to Ledger: Troubleshooting

Sometimes there are difficulties in operating the protocol by accessing it from Ledger connected to Nifty Wallet. Especially the first few times.

Here is an example of how Nifty looks after executing a transaction when there is no connection

We have not yet detected the origin of this problem, yet. But here some possible easy alternatives to solve it.

Troubleshooting

  1. Follow the next steps:

a. Delete cookies from your computer (here a video on how to: Delete Cookies From One Website Only in Chrome - YouTube)
b. connect to a non-ledger account in nifty
c. Reboot the machine
d. open the MOC application (https://alpha.moneyonchain.com/) and sign with an address offered by Nifty wallet that is not connected to Ledger
e. Now change to an account connected to ledger in Nifty
f. Open the MOC application and sign with the address in Nifty that is connected the Ledger

  1. Disable the Chrome Nifty Wallet extension, and then re-enable it.

Go to Chrome Extensions (in the “Puzzle” Icon):

Disable Nifty Extension

Enable Nifty Extension.

Connect again with Nifty Wallet:

  1. Reset account in Nifty Wallet: In Nifty: Settings> Reset account
    Select the “3 lines”

Then Settings:

Then Reset Account

In most cases that fixes connection problems.

If that’s not the case, contact the Money On Chain user community on Telegram Telegram: Contact @MoneyOnChainCommunity. A Bitcoiner will help you solve the problem :muscle:t2:.